Our mattresses and bases are made to order. To avoid any delivery delay, we start production right after a customer places an order. Therefore, we strictly DO NOT consider a refund for a change of mind or any other reason. If you would like to make some minor changes to your order, please contact us ASAP. If it is not too late, we will do our very best to fulfill your request.  

If at the point of delivery/pick up a product is damaged/faulty, we offer a replacement. If we cannot provide a replacement, we offer a refund.

After accepting the delivery or after the product is picked up, any damage/faulty report will be handled under our warranty terms and conditions.